USEFUL INFORMATION FOR GUESTS 

 

USEFUL INFORMATION FOR GUESTS

Before you come to us, please take a few minutes to read the following rules, information, and recommendations.

Life in nature has its charm, but also its inherent risks, which are expressed by the option to take advantage of our services you declare as follows:

With your reservation you declare that you have taken note of the following points:

The presence on the property of two Romanian shepherd dogs Carpatini, Zia, and Geta, and a Romanian raven shepherd dog, Buzdugan, which are usually free and comfortable in the environment. Their presence is essential for us, as we are located in a remote place surrounded by forests where large wild animals live (bears, wolves, lynxes, wild boars). Please make sure that you and your companions are familiar with this aspect before your arrival.

There may be interactions with wild animals, insects (including ticks), snakes (including venomous vipers), and poisonous vegetation that may enter or be present on the property at any time, and by visiting Raven's Nest you assume all risks related to these issues.

Outside access to beverages is strictly prohibited at Raven's Nest. We do not serve alcoholic beverages to anyone under the age of 18.

Rooms are cleaned daily, and bed linens and towels are changed after two or three nights.

If you need clean bed linen or towels earlier, please hang a sign on the door before 4:00 pm or give it directly to a person from the bar/restaurant team.

If you need hot water, please let it flow for a few minutes, as the water flows through long pipes until it reaches the rooms, so it may take a few minutes to heat up.

Once you have sent us the pre-information form, we will prepare the meals you have chosen according to your specifications and include them in the final score, whether you actually serve them or not. To avoid food waste and support our sustainability and conservation efforts, please follow this rule: If you have changed your mind about the meals, you must let us know at least 48 hours in advance.

Regarding the children's tables at Raven's Nest, we are already accustomed to kids’ eating habits who may have a different diet than an adult. Therefore, we ask that you let us know in advance that you are bringing a child or children into the "group" and let us know what you think they would prefer to eat during their stay.

If you are traveling with children, please ensure that they are supervised by an adult at all times, that they are well behaved, and respect the privacy and comfort of the other guests.

The water at Raven's Nest comes directly from the mountain spring on the property, a source whose quality is not regularly checked, and therefore we cannot guarantee its quality as "drinking water". However, in the event that our guests take the risk of drinking the water, we inform you that over time there have been no complaints or grievances regarding the quality of the water.

The sauna and jacuzzi (ciubăr) are heated by wood and/or electric stoves and are located outdoors. If weather conditions or other technical reasons do not allow the proper operation of the wellness area, the two facilities will be closed. Also, please do not attempt to operate the jacuzzi or sauna in any way, and if you need assistance, contact a member of our team immediately.

Towels or other items that you have used in the wellness area can be found in this area and please leave them in the designated place when you leave.

We have prepared 3 projection zones: in the forest, in the "Theater under the stars" and in the restaurant "The Dragon's Tavern".  Please let us know of your interest in films by email after you have confirmed your reservation. You need at least 8 people to watch a film - do not worry, I am sure there are more to be found.

If you just want to relax in a hammock on one of those days, you can do so in the specially designated areas during your stay with us. Please do not change their location - the forest in which they are located is relatively young, so only some trees allow us to install hammocks.

Since nothing can replace sitting around a campfire under the stars, we invite you to take advantage of this activity during your stay. Please let us know early that you would like a campfire to give us some preparation time - we usually start it on request after serving dessert for dinner, hoping that rain or other weather phenomena will not prevent us from doing so.

Regarding personal property, it is your responsibility to ensure that your personal property is safe at all times. Raven's Nest assumes no liability for loss, theft, or damage to your property unless it has been given to you by a member of our team to be kept safe while you are away.

The comfort and safety of our guests are essential to us, so we ask that you treat our customers, staff, residents, and property with respect. Anyone who, in the opinion of the staff, endangers the comfort or safety of other guests, staff, or residents will be asked to leave and will not receive a refund.

Also, please use headphones if you wish to listen to music in any space. Remember to take advantage of the silence.

The operation of drones on the private property of Raven's Nest is prohibited. Any violation of this rule will automatically result in sanctions both on the property and with the authorities unless there is a permit issued by the Romanian authorities to operate the drone and explicit consent from Raven's Nest.

Opening hours and prices of the restaurant and bar "The Dragon's Tavern":

Breakfast (included in the room rate): 9.00-11.00 AM.

Lunch (12EUR / person): 13.30 - 15.30 CLOCK

Dinner (25EUR / person): 19.00 - 21.00 CLOCK

* The bar is open until 12:00.
** Prices are paid in Lei at the BNR exchange rate from the date of invoice.

AVAILABLE IN THE RESORT, FREE OF CHARGE:

Free internet via Wi-Fi anywhere on the property - due to the remote location, internet interruptions may occur due to severe weather, technical difficulties, or objective factors due to the location of the resort.

Toiletries

Hammocks
Fireplace
Campfire
Library / Games
Electric sockets European 220V

NOT AVAILABLE IN THE RESORT:

Wheelchair access
Laundry room
Television
Fridge/minibar in the room

Additional warning:

Before you arrive, remember that you are in a mountain area, so equip yourself properly (appropriate footwear, raincoat, water container, for hiking, etc.).

Keep yourself hydrated. Drink enough water.

Protect your skin. Use sunscreen creams.

Use insect repellent. There may be ticks in the area.

Do not deviate from the paths, either within the village or in the surrounding area.

RECOMMENDED ROUTE AND AUTO ACCESS

For directions, please use the applications Waze or Google Maps with the destination "Raven's Nest Transylvania". If you come on the European road E81, DO NOT turn left to Teiuș, cross the town of Teiuș and continue to Aiud, then turn left towards Buru; at the exit of Buru cross the river Arieș and turn left, towards Campeni - Sălciua - Raven's Nest Transylvania.

Road condition: from the village of Sălciua, turn left into a narrow street with houses, opposite the town hall, where you will cross a bridge and then a larger concrete bridge. Here you will find a fork; you must go all the way, slightly to the right;

DO NOT walk until you reach the sign Sub Piatră / Monastery / Huda lui Papara Cave. You will go up the asphalt road on the ridge for about 5 km. 1.5 km before the cave, the road becomes a stone path. The road is narrow but easily passable. There is a barrier on the inside of the property.

 *Please do not force the barrier - it can only be opened by one of our staff. 

**Please call us at the number we will give you in the booking confirmation email (its the on-site phone number).

The last 400 m are sloping, but the road is semi-paved and can be climbed easily; Our recommendation for beginners is to go first at 20 km / h without stopping until you see a gate, wait for it to open if you have not already done so, and knock on the gates. Accommodation house; after unloading the luggage, the car will be parked safely, outside the gates, in the marked parking spaces.

If you have any questions, feel free to write to us.

If you need our help, we are at your disposal.

RULES & REGULATIONS. CONTRACTUAL CONDITIONS

ACCOMMODATION

Access to the object is allowed from 13:30 on the first day of accommodation. The rooms can be occupied from 15:00.

Check-in is possible only upon presentation of an identification document: ID identity card, passport, or driver's license. In the absence of identification, the reservation will be canceled and access to the property will be denied, and Raven's Nest will not be held responsible for any damages.

After 22:00 it is not possible to check-in, the reserved room will be available only the next day from 9 am. If you do want to check in later than 22:00, there is a fee of 30 EUR/per person.

 

The room must be vacated by 11:00 am on the day of departure, and access and presence on the property are allowed until 15:00 pm on the day of departure at the latest.

At the accommodation, you will receive a key to your room and a card for the door. Please keep them or leave them with us when you go hiking. The loss or damage of the keys will be punished with compensation of 1,000 euros:

100 ron for each room key 100 ron for each lock 100 ron for each card.

Inside the property, there is no wheelchair access, no laundry, TV, fridge/minibar in the room.

All reservations are subject to availability and Raven's Nest has the right to refuse any reservation, without restrictions, without compensation, in a discretionary manner.

REFUND POLICY

The cancelation policy applied by Raven's Nest is generally non-refundable.

In exceptional cases, the cost of the reservation will be transferred to a voucher that can be used in accordance with the appropriate policy:

The objective impossibility to obtain a visa to enter Romania and the cancelation of the reservation at least 20 days before the first day of accommodation.

In all other cases, Raven's Nest will not refund the money paid for the reservation.

FORCE MAJEURE. LIABILITY

Given the location of our Resort, Raven's Nest disclaims all liability in the event that it is objectively impossible to operate the Resort or provide necessary utility services, in the event of accidents or force majeure that would affect our ability to provide such services to our guests. The parties refer to force majeure as an external event that causes the operation of the Resort to be impossible in whole or in part, including, but not limited to, extreme weather events, floods, riots, epidemics or pandemics, war, actions by local authorities or facilities that prohibit or restrict the operation of the Resort.

Raven's Nest shall not be liable for any present, contingent, or future damages not attributable to its sole fault.


FOODSERVICE

Completion of the request regarding meals to be served at Raven's Nest and any special mentions constitutes a binding order, and guests are obligated to pay the full price included in the final payment request, even if they fail or refuse to show for meal service:

- for lunch (22 EUR / person): between the hours: 13.30 - 15.00 PM.

- for dinner (25 EUR / person): between the hours: 7.30 PM - 9.00 PM.

* the bar is open until 12:00

It is possible to cancel the meals without cost if you do it at least 48 hours before the day for which the order is canceled.

Consumption of food purchased outside of Raven's Nest Resort is prohibited. The sanction for violation of the ban is the payment of the equivalent of all meals for the days of stay, i.e. 37 EUR/day/person.

SERVING OF ALCOHOLIC DRINKS

Raven's Nest has its own liquor license and complies with the legal regulations for serving alcoholic beverages.

We do not serve alcoholic beverages to anyone under the age of 18.

Alcoholic beverages are served at the bar until 12:00.

Bringing and consuming alcohol from outside of Raven's Nest is strictly prohibited. Consumption of alcoholic beverages from outside the Raven's Nest (houses, restrooms, courtyard, ETC restaurant) will be punished by the immediate cancelation of the reservation and payment of compensation equal to the value of the entire booked stay, termination of the service contract and expulsion of the persons who have violated this prohibition, without refund of the amounts already paid.

METHODS OF PAYMENT

Any payment not made in advance will be made in cash at check-in or with one of the Master Card or Visa, for which the identity card of the holder must be presented. Payment by American Express, Diners Club, other types of cards, checks, or vacation vouchers is not possible.

If the identity of the cardholder used for payment differs from the person who appears in our system as the holder of the reservation, it is necessary to present us the identity card of the cardholder used. Otherwise, payment can be made only in cash or with a card of the reservation holder.

A receipt will be issued for each payment made at Raven's Nest, which you must keep until you leave. Invoices for amounts paid to Raven's Nest will be issued upon request.

Payment for additional lodging services and services provided during the stay will be made at check-out unless otherwise agreed by the parties.

ACTIVITIES AND RELAXATION AREAS

Raven's Nest is located in a mountainous area and is therefore aimed at people familiar with the specific activities, complications, and risks of the landscape.

The relaxation areas at Raven's Nest are: Sauna, wooden jacuzzi (ciubăr), 3 projection screens, and the hammock areas. We also prepare a bonfire in the courtyard of our resort upon guests' request.

These relaxation activities are facilitated by Raven's Nest for its guests depending on availability, guests' physical training, weather conditions, and any other reasonable criteria regarding the safety of the activities. For clarity, please note that Raven's Nest does not in any way guarantee access to these activities by entering into lodging and/or dining contract, as there are many factors that may prevent us from making such arrangements.

ACCESS AND PARTICIPATION OF GUESTS IN ANY OF THE ACTIVITIES OFFERED IN THE RELAXATION AREAS ARE MADE STRICTLY AT THE OWN RISK OF THE GUESTS. RAVEN S NEST WILL NOT, BY ANY MEANS, BE LIABLE FOR THE GUESTS' SAFETY, INTEGRITY OR HEALTH.

ACCESS TO THE RELAXATION AREAS IS NOT ALLOWED FOR PERSONS UNDER 14 YEARS OLD.

Any attempt to operate the bar or sauna by yourself is prohibited. In any case, it is mandatory to request the assistance of the Raven's Nest staff. Any violation will be punished with the payment of a penalty of 100 EUR and the incurred damages.

It is forbidden to move an already installed hammock. It is also forbidden for guests to install their own hammocks. Any violation will result in the imposition of a fine in the amount of 100 EUR and the payment of the incurred damage.

 

LIABILITY OF THE GUEST RESPONSIBILITIES

The philosophy of Raven's Nest is to respect and embrace nature. However, bringing pets onto the premises of Raven's Nest is strictly prohibited, taking into account all aspects mentioned in these conditions.

Smoking is prohibited on the premises of Raven's Nest, except in the specially designated smoking areas. Smoking inside the houses or at a distance of fewer than 10 meters from any of the houses is punishable by a fine of 50 EUR. Also, throwing away cigarettes, snowshoes, or garbage outside the specially arranged places on the premises of Raven's Nest will result in a fine of 50 EUR.

In addition, we would like to remind you that failure to comply with these obligations may constitute a misdemeanor and will also be punished by the competent authorities.

The use of drones on the private property of Raven's Nest is prohibited. Any violation of this prohibition will automatically result in the imposition of legal sanctions by the authorities, and the guest will be expelled from the facility as well as be required to pay a financial penalty of 500 EUR. Exceptions to this prohibition require the existence of a permit issued by the Romanian authorities for the operation of the drone in favor of the guest and an explicit agreement for the production of video footage of Raven's Nest.

Raven's Nest expressly disclaims any liability for the quality of the drinking water of the source from which the resort is fed, which cannot be constantly verified.

Raven's Nest assumes no liability for any interaction with wild animals, insects, snakes that may enter the property, or poisonous vegetation. Guests expressly assume the duty of vigilance and acknowledge that they have been informed of the presence of these types of hazards specific to mountain areas.

Raven's Nest is not liable for any loss, theft, or damage suffered by guests during their stay at the resort.

Raven's Nest does not provide storage services for guests' personal belongings.

Any person staying on the premises of Raven's Nest is liable for any damage he/she causes to the premises, agents, staff, or other guests, and is required to compensate in full for any damage he/she causes in accordance with applicable laws.

For the safety of the guests, the staff, and the integrity of the resort, in case of violation of the terms of the contract or the rules of Raven's Nest Resort or if a person shows inappropriate behavior, is in a state of drunkenness, shows aggressive behavior, disturbs the other guests or/and refuses to abide by the rules, that person's access to the resort will be immediately restricted and he/she will be asked to leave the premises or be escorted, the contract with Raven's Nest will be terminated and he/she will be obliged to pay a financial penalty of 250 EUR.

CHANGES TO THESE DATES


We reserve the right to change, amend or update these rules and regulations at any time without notice. We encourage you to check our website regularly for any changes. Changes will become effective one day after they are posted on our website.

 

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